Welcome to May 2023 Training Tips!
Welcome to the May Training Tips blog post.
We’re back with a few Training Tips from the Training and Development department! This month, you’ll get reminders about AIDET, Rotarix vaccines, and the importance of spinning blood in the lab.
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All Staff
Please remember to use AIDET in every interaction with our patients.
What is AIDET?
AIDET is a framework that helps staff communicate with patients, their families, and each other. It is a simple acronym representing a very powerful way to communicate with people who are often nervous, anxious, and vulnerable.
You do not need to use every aspect of AIDET in every interaction. It also does not need to be used in any specific order.
PM
Please ensure you ask every patient on every encounter if the address and phone number on file are current.
Clinical
The ROTARIX vaccine now comes in a liquid formulation that does not require reconstitution. First, watch an instructional video on the administration of the new formulation HERE.
Always be sure you are using the correct vaccine:
Please Note:
1. HTW pays for only certain vaccines. If the patient needs a vaccine not covered by HTW, they can use Private Stock but must pay the cost of the vaccine and admin fee.
2. Then note Family Planning (FP), Primary Health Care (PHC), and Sliding Fee Scale (SFS) are NOT insurance.
3. A patient can have private insurance/Medicare and qualify for SFS, BUT their vaccines will come from Private Stock.
4. Insurance sources noted as ‘pending’ are considered ‘no insurance.’
5. A patient who qualifies for TVFC or ASN and needs a vaccine that is not currently available from those programs can receive Private Stock, but the patient must pay for the vaccine and admin fee.
6. When using TVFC/ASN stock, the TVFC or ASN Eligibility template must be completed in the same Progress Note to document the patient’s eligibility.
Lab
What happens if blood is not spun?
Serum or plasma must be free of red blood cells and platelets within two hours after collection.
If tubes are not spun, these cells can remain in the serum or plasma without being visible and radically alter results prior to testing.
Serum must be separated from cells within 30 minutes to two hours, depending on the test
Finally, Use your resources for specimen collection instructions:
In this situation, those are:
labcorp
St. Joseph Health Details on Laboratory and Specimen Requirements
Obviously, we are Here to Help!
For any questions or concerns, please contact Jeannie Delgado jedelgado@healthpoint-tx.com.
