Our Commitment
HealthPoint does not exclude from participation, deny benefits to, or otherwise discriminate against any person nor exclude individuals or treat the differently on the basis of age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, national origin, medical condition, marital status, veteran status, payment source or ability, or any other basis prohibited by federal, state, or local law.
Free Aids & Services
Care everyone can understand and access.
Aids & services for people with disabilities
HealthPoint provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats)
Language services for non-English speakers
HealthPoint provides free language services to people whose primary language is not English, such as:
- Foreign Language and Qualified sign language interpreters
- Information written in other languages.
File a Grievance
If you believe that HealthPoint has failed to provide these services or discriminated in another way on the basis of age, race, ethnicity, color, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, you may file a grievance in person or by mail, fax, or email with HealthPoint’s Compliance & Risk Management Office.
A complaint should be in writing, contain the name and address of the person filing it, and briefly describe the discriminatory act. A complaint should be filed within 30 days after you become aware of the alleged discriminatory act.
HealthPoint Compliance & Risk Management Office
1500 University Drive East, Suite 100
College Station, Texas 77840
979-977-6399 (phone)
979-260-9390 (fax)
[email protected]
Additional Complaint Options
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Office for Civil Rights Complaint Forms
State Reporting Agency
Health and Human Services Commission
Complaint and Incident Intake
Mail Code E-249
P.O. Box 149030
Austin, Texas 78714-9030
Texas Health and Human Services Complaint hotline: (800) 458-9858, Option 5
Email: [email protected]
Fax: (833) 709-5735
Language Assistance
If you speak another language other than English or are a person who is deaf or hard of hearing, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. If you need these services, please let our staff know of your need for effective communication.
انتبه: إذا كنت تتحدث اللغة العربية، فسوف تتوفر لك خدمات المساعدة اللغوية المجانية. فضلًاا عن توافر وسائل مساعدة وخدمات مناسبة لتقديم المعلومات بتنسيقات يمكن الوصول إليها مجاناا.
注意:如果您说中文,我们将免费为您提供语言协助服务。我们还免费提供适当的辅助工具和服务,以无障碍格式提供信息
ATTENTION : Si vous parlez français, des services d’assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour obtenir des informations dans des formats accessibles sont également disponibles gratuitement.
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Entsprechende Hilfsmittel und Dienste zur Bereitstellung von Informationen in barrierefreien Formaten stehen ebenfalls kostenlos zur Verfügung.
ध्यान दें: यदि आप हिंदी बोलते हैं, तो आपके लिए निःशुल्क भाषा सहायता सेवाएँ उपलब्ध हैं। सुलभ प्रारूप में जानकारी प्रदान करने के लिए उपयुक्त सहायक उपकरण और सेवाएँ भी निःशुल्क उपलब्ध हैं।
注意:日本語を話される場合、無料の言語支援サービスをご利用いただけます。アクセシブルな形式で情報を提供するための適切な補助器具およびサービスも無料でご利用いただけます。
주의: [한국어]를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다.
ശ്രദ്ധിക്കുക: നിങ്ങൾ മലയാളം ഭാഷ സംസാരിക്കുന്നുവെങ്കിൽ, സൗജന്യ ഭാഷാ സഹായ സേവനങ്ങൾ നിങ്ങൾക്ക് ലഭ്യമാണ്.
सावधान: यदि तपाईँ नेपाली भाषा बोल्नुहुन्छ भने, तपाईँका लागि निःशुल्क भाषा सहायता सेवाहरू उपलब्ध छन्।
توجه: اگر به زبان فارسی صحبت می کنید، خدمات رایگان کمک زبانی برای شما در دسترس است.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles.
PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format.
உங்கள் கவனத்திற்கு: நீங்கள் தமிழ் பேசினால், உங்களுக்கு இலவச மொழி உதவி சேவைகள் கிடைக்கின்றன.
ముఖ్య గమనిక: మీరు తెలుగు మాట్లాడితే, మీకు ఉచిత భాషా సహాయ సేవలు అందుబాటులో ఉన్నాయి.
متوجہ ہوں: اگر آپ اردو بولتے ہیں، تو آپ کے لیے زبان کی معاونت کی مفت خدمات دستیاب ہیں۔
LƯU Ý: Chúng tôi có các dịch vụ hỗ trợ ngôn ngữ miễn phí nếu quý vị nói tiếng Việt. Các phương tiện và dịch vụ hỗ trợ phù hợp để cung cấp thông tin ở định dạng dễ tiếp cận cũng được cung cấp miễn phí.
ÀKÍYÈSÍ: Tí o bá nsọ èdè Yorùbá, àwọn ẹ̀ka tó ń ṣèrànwọ́ fún èdè wà lárọ̀ọ́wọ́tó rẹ lọ́fẹ́.